Question 1

What time is check-in and check-out?

Accepted Answer

- Check-in: Check-in is from 4:00 PM. We offer self-check-in for your convenience, and you will receive all the details on how to access the property prior to your arrival.
- Check-out: Check-out is by 10:00 AM. Late check-out may be available upon request for an additional fee, depending on availability.

Question 2

Is early check-in or late check-out available?

Accepted Answer

Early check-in and late check-out may be available depending on our booking schedule. Please contact us in advance if you require either, and we will do our best to accommodate your request.

Question 3

How do I access the property?

Accepted Answer

Each property is equipped with a key box. We will provide you the access card for the property. This allows for a seamless self-check-in process.

Question 4

What amenities are included?

Accepted Answer

Our accommodations are  fully furnished and includes:
  - Free Wi-Fi
  - Smart TV with streaming services
  - Fully equipped kitchen (including a fridge, freezer, microwave, cooker, and essential cookware)
  - Fresh linens and towels
  - Washing machine and dryer (not all properties have dryers)
  - Iron and ironing board
  - Hairdryer
  - Free parking on premises (if applicable)

Question 5

Are pets allowed?

Accepted Answer

Unfortunately, pets are not allowed at our properties to maintain a clean and allergen-free environment for all guests.

Question 6

What is your cancellation policy?

Accepted Answer

For stays under 30 days: a minimum of 7 days’ notice is required for a full refund.

For stays of 30 days or more: a minimum of 14 days notice is required for a full refund.

Question 7

Is the property child-friendly?

Accepted Answer

Yes, children are welcome. However, please note that the property is not baby-proofed, and we do not provide baby equipment such as cots and high chairs.

Question 8

What should I do if I have a problem during my stay?

Accepted Answer

We strive to make your stay as comfortable as possible. If you encounter any issues during your stay, please contact us immediately and refer to the guest welcome book for our contact details.

Question 9

Is there parking available?

Accepted Answer

Yes, there is free parking available on the premises. Please refer to the property listing or contact us for more specific parking details.

Question 10

Can I have guests over during my stay?

Accepted Answer

The property is for the use of registered guests only. If you wish to have visitors, please contact us in advance to discuss the terms. Additional charges may apply.

Question 11

Is smoking allowed?

Accepted Answer

Smoking is strictly prohibited inside the property. However, you may smoke in designated outdoor areas. Please dispose of cigarette butts responsibly.

Question 12

Are there any house rules I should be aware of?

Accepted Answer

Yes, we ask that all guests respect the following house rules:
  - No parties or events
  - No pets
  - No smoking inside the property
  - Please be mindful of noise levels, especially during the evening and early morning hours
  - Follow the check-in and check-out times unless previously arranged with us

Question 13

How far is the property from local attractions and amenities?

Accepted Answer

Please refer our Guest Welcome book which is designated at each property for more information. This will also give you a detailed guide on what to do in the area with any personalised recommendations.

Question 14

Do you offer any discounts for extended stays?

Accepted Answer

Yes, we offer discounts for long term bookings. Please contact us directly for more information.

Question 15

What measures are in place for cleanliness?

Accepted Answer

We take cleanliness very seriously. Our property is thoroughly cleaned between each stay.

FAQ's

Contact Us Today!

We offer weekly and monthly discounts for longer stays, book direct to get best rates and real home away from home experience

+44 7875 074 723

info@rainbowaccommodations.co.uk

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CONTACT US

+44 7875 074 723

info@rainbowaccommodations.co.uk

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